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June 26, 2005


Alan Levine

I've been an IT developer for 10+ years and can recall perhaps on one hand the number of times I have found an answer in a FAQ. Maybe I Q things that are not FA, but they generally appear to be written more for the people who created an item (who guess what people might Q) than from those that use it.

Hi Alan,

My experience with FAQs has been collecting the most effective answers to users questions. In this instance, it is the questions that drive the solutions not the people who write them.

Further thoughts?

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