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October 08, 2005

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Shawn Callahan

Hi Denham, I enjoyed Dave's post too. Thanks for the pithy summary. I share your concern that new entrants are making the mistakes characterised by 1st gen KM.

Just last week I reviewed a KM strategy and all the money allocated was for technology widgets and people and cultural initiatives were left to make do with current resource levels-ie. the work will be done by current HR and IT staff.

Compare this to what BHP Billiton is doing. They commit a substantial budget to each community of practice and 1/3 is used for face to face meetings. They have adopted a low technology approach and their CEO is mentioning their KM efforts in his announcement of a $8.5B profit.

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