Steve Barth will be taking KM to task next month in an interesting KnowledgeBoard presentation.
Steve levels these charges:
- Right information, to right people at the right time - is the wrong focus
- The quest to 'know what we know' or codification has failed to yield efficiency
- Structure and processes imposed by KM have limited (natural) inquiry, creativity and awareness
- KM tools have reduced cognitive effectivity
His critique is spot on. Process is a knowledge killer, information is about messages, knowledge is sense-making, awareness and learning, organization of information is NOT KM and capturing stuff in 'knowledgebases' has a proven poor ROI. Where do we go next?
- Deep dialog to foster emergence and knowledge creation?
- Patterns to capture experience and context?
- Distinctions to sharpen awareness and improve understanding?
- Relationships and trust to allow knowledge to flow?
- Creative abrasion to break established mental models?
What say you??