How would you write the definitive entry for knowledge management in Wikipedia?
We have seen many attempts to define, circumscribe, explain and codify KM within Wikipedia. The current version still leaves much room for improvement. So where would you start and what would you alter?
The article IMO tends to be written from 'software' perspective rather than an attempt to cover the topic, show the difficulties with KM definitions and bound the domain.
The initial section does not cover the KM domain adequately IMO. Key concepts that are missing are:
- A short definition - What KM is all about
- A summary (with links) to KM framework documents
- The origin and history - how and why did KM arise? What makes KM a worthwhile and pertinent distinction? What are the related domains?
I would like to see the section on key KM concepts expanded to cover:
- Knowledge types & nature - why this has been a difficult topic within KM
- Knowledge acquisition - missed anything on ethnography, narratives, metaphor, patterns, knowledge mapping
- Knowledge sharing & transfer - collaboration, innovation, awareness, learning, agility
- Intellectual capital - role in competitive advantage and innovation
- Corporate memory - approaches to 'knowing what we know' and retaining experience
KM drivers - this is great as is
KM enablers can be improved by:
- Linking to Web2.0 efforts and technologies
- References to advanced practices - concept mapping, pattern languages, visual thinking, ontologies, folksonomies, open editing, VoIP and more.
- Adding a piece on KM affordances - facile annotation, personal profiles & portfolios, voicing via blogs, social network analysis
I would rewrite the piece on 2nd generation KM to include KM maturity / capability models, explain recent thoughts on KM and complexity and the role of emergence, knowledge landscapes and core attractors.
The lack of any reference to PKM, and the omission of key authors such as George von Krogh, Dorothy Leonard, Karl Wiig and Etienne Wenger needs urgent correction.
So what is your take?