Which KM practices are the most important in your opinion?
I've been giving this some thought and have this short list:
Facilitate conversations - this is where connections are made, trust is built, new knowledge emerges. Fostering deep dialog, creating a meeting space to surface issues, heighten awareness, exchange ideas, increase understanding and deepen learning is a critical first step. This can develop into a community of practice, an informal center of excellence, a Q&A forum or a below the radar think-tank.
Enable connections - publish contact lists, attribute content, include informal channels such as IM, cell phone, Skype and e-mail addresses. Find ways to make people aware of the skills, interests, experiences and networks of others. Being aware of the competencies and backgrounds of possible team / group members is a critical part of making KM happen.
Support knowledge sharing - get leaders to walk the talk, seed forums with 5-7 active contributers, encourage self-publishing via blogs & wikis. This is not about providing incentives, but about tapping the intrinsic interests, learning desires and identity building aspirations of staff.
Provide mentors - to help with technology, make social introductions, encourage content development and assist with establishing conversations & connections. There is nothing more powerful than having a trusted confidant who can show you the ropes, help you avoid cultural clashes, point you to accepted norms and steer you to people that matter.
Clarify meaning - help groups surface distinctions, maintain diversity and engage in creative abrasion, i.e. create a Ba. Here we are talking about applying knowledge practices to improve innovation, helping to build a common language, leveraging group communication, building and testing advanced concepts.
If you wish to move to advanced KM practices, consider forming a pattern community to capture experience, record repetitive associations and surface pitfalls to avoid.
Please notice information related activities have been left out - tagging, repositories, launching software, building search abilities, content structuring.....
I'm wondering what your key Knowledge Management practices really are?