Recently there have been blog posts looking at how we can best explain and present knowledge management. This is a difficult subject as the domain is fuzzy, there is no agreement on the nature of knowledge itself, and we continue to ponder the need to manage.
Knowledge is more than implicit and tacit stuff below the waterline. For me, knowledge is also sense-making, practical solutions, awareness, emergent and ephemeral. The key is not the difference between information / data and knowledge but what you do with this distinction.
Knowledge is social, needs relationships, trust and dialog to surface and must be tested. KM then must be about making people aware, must focus on new knowledge creation, needs linguistic processes e.g. distinctions that assign meaning to concepts, patterns that provide proven solutions in a specified context, concept mapping to show the relationships between terms.
KM is more than a meta-business process (capturing best practices, conducting lessons learned, compling FAQs, doing AARs - after action reviews or gathering learning histories). KM is an approach to continual learning, linked to business intelligence, helps with competitive advantage, seeks to improve group and organization effectiveness and discover discontinuities in the environment. KM is about inquiry, reflection, review and distrusting complacency with the status quo.
Kaye Vivian approaches this subject through a recorded Q&A dialog. This is an interesting and informative way to surface key points.
When 'talking' of KM, it helps to have a clear understanding of the nature of knowledge, to keep questions - orientations in mind, explore the relationship between KM and decision making, pick your spot along the KM continuum and start KM with a map.