« Knowing when you 'matter' | Main | Experience & patterns »

September 20, 2003

Comments

Jirka
Dina Mehta

I couldn't agree with you more Denham. And this is where i feel most KM solutions fail - in really understanding what users of the system really need and desire. Often, users themselves maynot even be conscious or aware of their needs - then how can cold questionnaires capture them. Openspace sessions and ethnographic studies and observations seem to be critical precedents in designing KM systems and solutions.

The comments to this entry are closed.