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September 20, 2003


Dina Mehta

I couldn't agree with you more Denham. And this is where i feel most KM solutions fail - in really understanding what users of the system really need and desire. Often, users themselves maynot even be conscious or aware of their needs - then how can cold questionnaires capture them. Openspace sessions and ethnographic studies and observations seem to be critical precedents in designing KM systems and solutions.

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