Why I believe knowledge is constructed, emergent, ephemeral and tied to a community
Surowiecki’s “The wisdom of crowds” tells anecdotes and stories that
illustrate some of the advantages of collective decision making, but my
epiphany runs deeper that decisions and problem solving, to the very
nature of knowledge itself. The route to working with knowledge lies
through people, building relationships & trust, deep dialog and
creative abrasion. There needs to be diversity of ideas and an
environment where failures and reflection are valued as learning
enablers.
"Knowledge is embodied in people gathered in communities and
networks. The road to knowledge is via people, conversations,
connections and relationships. Knowledge surfaces through dialog, all
knowledge is socially mediated and access to knowledge is by connecting
to people that know or know who to contact."
Toward Principles
The importance of cohorts
You may obtain information from the 'sage on the stage' a book or CBT, but you learn
on the playing field, where your identity is forged, opinions are
validated, values mediated, beliefs formed and assumptions are tested.
Social mediation is key, and this is where cohorts help you make
meaning and gain understanding. We own a social brain and apprenticeship is the natural way to learn.
We need cohorts and community to build a shared repertoire of key
concepts, evolve tools, craft language, gather stories and highlight
sensitivities. This is where learning products reside.
Sharing meaning
Shared meaning is the difference between personal knowing and
acquired understanding or social knowledge. This is the power behind
language and communication. Points to the essential role of sharing
critique, alignment & reflection in learning. Meaning is established through patterning, emotions play a key role. To make meaning explicit and ensure alignment, it is essential to question and test assumptions.
Crafting distinctions
Creating new knowledge comes from bringing forth new worlds,
from agreeing and naming subtle signs, symptoms, patterns and
perceptions that enable alternative courses of action. Mostly this
happens as a natural byproduct of conversations within groups and is
recognized by the issues, the values, the beliefs and in the language
of a community of practice. Often encoded in the 'slang' and
group talk that sets the community apart. Distinctions are closely
related to ontologies and to making meaning. They contribute a large
measure to identity.
Deep learning, identity and dialog
Knowing is an act of participation, knowledge is
more a living process than acquisition of an object, it is closely tied
to who we are and emerges in dialog or through copy and practice.
Lasting knowledge is knowing more than definitions, concepts and
relationships, it is feeling what is right in a particular situation, requires personal engagement, passion and a community to emerge. Learning and knowledge require an ecology to thrive and evolve.
Generative learning
New insights arise at the boundaries between communities,
connections and reflections, are key to synthesis and access to new
ideas. The learning potential of an organization lies in maintaining a
tension and a balance between core practices and active boundary
processes. Identity and meaningfulness are the wellspring of
creativity, sharing is a natural by-product of belonging. Learning and understanding is more about community than content
Creative abrasion, high challenge and safety
Dorothy Leonard struck a chord talking of creative abrasion.
To change your mindset you need to raise the energy levels, increase
the attention and focus. This is difficult to achieve in a placid
conversation. Exposure to alternative assumptions and frames, some
advocacy, deep dialog, strong engagement and a pure clash of ideas help to unsettle, and resettle meaning. Prior beliefs are difficult to change using reading, classroom instruction and teaching as telling. Taken too far, increasing stress levels will reduce the learning opportunity, there is a fine balance to be maintained.
Boundary hopping and busting prototypes
The sweet spot for learning is at the boundaries of individual and
community. Here you are less sure and secure , core rigidities are
lower, you are flooded with new thought forms, alternative analogies and metaphors. Making connections is key and often follows trusted relationships.
In the knowledge economy, connections and relationships count more
than personal know-how and access to content. The environment changes
so fast, the optimum knowledge strategy is instant access to people
& their ideas and continuous awareness & learning in a
supportive community. People and discourse communities provide the
'filter' mechanism for alerting and awareness. This helps to keep your
focus, provides market intelligence and affords a platform for
negotiating meaning and value. A key heuristic is to: annotate complex
documents with contact people who can coach, situate and explain. This
is a higher quality connection than hyper-linking to yet more content.
My call
Personal identity and context are key in all forms of
knowledge work. They determine your propensity to share, inquire,
probe, prototype, experiment and question. Identity regulates your
engagement in deep dialog and controls your ability to engage in
creative abrasion.
Community is a prerequisite for continuous learning. This
does not have to be a CoP, a discourse community is just as valuable as
it delivers awareness, helps to sensitize, alter mental models &
surface assumptions.
Knowledge needs negotiation imposed (mediated) social values and reflection, separate knowledge from personal knowing and individual competence (skills)
Knowledge is situated some knowledge is present in social
ritual, inventions and artifacts. Reification changes the nature of
objects turning them into knowledge artifacts (social objects)
Knowledge needs representation, inference,
critique and reflection are improved when there is something tangible
to work from. This is not the essential aspect of knowledge, but
representation & reification are key for building longer term
memory, promoting learning and are needed to scale knowledge work. We
need to be mindful of what is lost when we represent and need to heed
that any representation is a powerful filter.
Reciprocity & engagement is the price system for knowledge within a firm, the route to shared meaning and real knowing
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